IT Support

Fast, expert help when you need it most — 24/7/365.

Call Us

Speak directly with a certified engineer for urgent issues.

+27 (0)12 000 0000 24/7 Emergency Line

Email Support

Log a support ticket via email for non-urgent requests.

support@wmpit.co.za Response within 4 hours

Remote Access

Allow our engineers to securely connect to your device for instant assistance.

Request Session Mon–Fri 8am–6pm

Self-Help

Common Questions

How do I log a support ticket?

Email support@wmpit.co.za or call our support line. Include your name, company, a description of the issue and any error messages. Our team will respond within 4 business hours.

What are your support hours?

Standard support is available Monday–Friday 8am–6pm. Emergency 24/7 support is available to Managed IT clients under an active SLA agreement.

Do you offer on-site visits?

Yes. We provide on-site support across Pretoria and Johannesburg. On-site visits are included in Managed IT plans or available on an ad-hoc basis for pay-per-incident clients.

How long does it take to resolve issues?

Critical issues (complete outages) are addressed within 1 hour. High priority within 4 hours. Standard requests within 1 business day. All SLAs are defined in your service agreement.

Can I purchase hardware through you?

Absolutely. Our online shop stocks laptops, RAM, SSDs, networking equipment and accessories. All hardware is sourced from authorised distributors and backed by manufacturer warranties.