Returns & Refund Policy

1. Your Right to Return (CPA Section 56)

Under the Consumer Protection Act, you have the following statutory rights:

• 6-month implied warranty — If a product is defective, unsafe, or not of good quality within 6 months of delivery, you may return it for a full refund, replacement, or repair at your election.
• 5-business-day cooling-off period — For purchases made as a result of direct marketing, you may cancel the agreement within 5 business days without penalty.

2. Our Standard Return Window

Reason for return	Window	Resolution
Dead-on-arrival / faulty out of the box	7 days from delivery	Replacement or full refund
Defective within warranty period	Up to 6 months	Repair, replacement, or refund (your choice)
Wrong item received	7 days from delivery	Correct item sent or full refund
Change of mind	7 days from delivery	Exchange or store credit (item must be unopened)

3. Non-Returnable Items

• Software licences and digital keys once activated or downloaded
• Custom-ordered or special-order equipment (unless faulty)
• Items that have been physically damaged by the customer
• Consumable products that have been opened (e.g. thermal paste, toner)
• Items returned without original packaging where the packaging is integral to resale

4. How to Initiate a Return

1. Email info@wmpit.co.za with subject line "Return Request — [Order Number]"
2. Include: your name, order number, item(s) to be returned, and reason for return
3. We will respond within 2 business days with a Return Merchandise Authorisation (RMA) number
4. Pack the item securely in its original packaging and include the RMA number inside the parcel
5. Ship to our address (provided in the RMA email)

Do not return items without an RMA number — unauthorised returns cannot be processed.

5. Return Shipping Costs

• Faulty, incorrect or warranty items — we cover the return shipping cost
• Change of mind — the customer is responsible for return shipping costs

6. Refund Processing

• Refunds are processed within 5–7 business days of us receiving and inspecting the returned item
• Refunds are issued via EFT to the original payment bank account or as store credit
• Original delivery fees are non-refundable for change-of-mind returns
• You will receive an email confirmation when your refund has been processed

7. Warranty Claims

Hardware products carry the manufacturer's warranty. For warranty claims beyond 6 months:

• Contact us at info@wmpit.co.za and we will assist with the manufacturer warranty process
• Turnaround times for warranty repairs depend on the manufacturer

8. Contact Us

For any returns or refund queries contact us:

• Email: info@wmpit.co.za
• Phone: +27 (0)12 000 0000 (Mon–Fri 08:00–18:00)